AIT-5 Voluntary Recall - New Announcement!
November 19, 2008
Dear Valued Sony AIT Media Customer:
We regret to inform you that we have discovered a quality issue affecting certain AIT-5 tape cartridges which can cause the error rate to increase and thereby, in some cases, result in the inability to read data from the tape after it has been archived. We discovered this issue during our internal environmental acceleration tests. Although based on our testing this issue is most likely to occur only after the passage of some time (2-3 years based on our testing), and we have not received any reports of this issue from any customers as of the date of this letter, there is nevertheless a possibility of the issue occurring in a shorter period. Therefore, as a preventive measure, Sony has decided to voluntarily recall the suspect tape cartridges sold after November 1, 2007, which are identified by the below lot numbers.
The affected tape cartridges are:
Model numbers: SDX5-400C, 50SDX5-400P, SDX5-400P, SDX5-400W
Production lot numbers: 21CAxxxxx, 22CAxxxxx
The production lot numbers are printed on the cartridge and the master box, as shown below:
If you have any AIT-5 cartridges from the above lot numbers, we recommend that you immediately back-up any data you may have stored on the tape cartridges, then delete the content on the tape cartridges and return them (freight collect) to the below location so we may replace them.
Sony Warranty Center
4275 West Main St.
Dothan, Alabama 36305
Attn: AIT-5 Recall
If you or any recipient of this notice have any questions or need assistance in connection with this matter, please call Sony's technical support hotline at 866-347-7669 and one of our customer service representatives will assist you.
We deeply apologize for any inconvenience this issue may cause and appreciate your understanding and assistance regarding this issue.
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