VAIO Care™ for Business
VAIO Care Overview > Service Details
- Overview
- Service Details
- Added Coverage
Receive first-class treatment with Sony VAIO Care™ for Business.
When you choose a VAIO® notebook our priority is to support you and your business needs every step of the way.
Here's how VAIO Care™ for Business gets you back to business – faster.
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Front of the line priority
Our Standard Customer Service is available 24 hours a day, 7 days a week. And when you identify yourself as a business customer, during Priority Business Customer Service hours, you are automatically transferred to the Priority Business Customer Service line and moved to the front of the line to speak directly with a Sony A+ certified technician.
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Priority Business Customer Service
Call the Priority Business Customer Service line during the indicated hours and, as a business customer, be directly connected to a Sony A+ certified technician. Avoid going through the process of answering the prompts of an automated response system.
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Remote access repairs
Enables our Sony A+ certified technicians to remotely access your VAIO notebook, with your permission, and, if possible, diagnose and service it in real time with little effort on your part.
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Legacy product support
Our Mini-lab is stocked with the family of VAIO models so, when you need support, Sony A+ certified technicians can have your VAIO notebook model on hand.
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Ongoing Training
Sony is committed to keeping our Sony A+ certified technicians up-to-date on all of our machines and the latest compatible technologies. Sony A+ certified technicians are prepared to address your service needs, and are even pre-trained on models in an upcoming lineup before they are released for distribution to the public.
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Award-winning reliability
Sony customer service, supporting business and consumer customers, received Laptop Magazine's Editors' Choice Award in their annual "Tech Support Showdown 2008."
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Ease of service
With Sony, you choose the best method of service for your schedule. With Standard On-site Service1, we come to you, sending a Sony authorized service provider to you for eligible repairs, based on certain types of repairs and location. Or our Customer Self-Repair can ship parts to you with the tools and instructions you or your IT department needs to quickly and easily replace it.2
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Trade-in Opportunities
When you're ready to change to a newer VAIO PC model, or need additional products, you may receive trade-in value for your pre-owned IT products - from almost any manufacturer when you purchase an eligible Sony product. The entire process can be completed on the web or over the phone, so it's easy to track your inventory while keeping paperwork to a minimum. Trade in a single unit or multiple units at any time. Also, look out for special promotional offers that provide additional value throughout the year.
Footnote: 1. Standard On-site Service may not be available in all areas or for all products.VAIO TT Series not eligible for on-site service. 2. Customer Self-Repair may not be available for all products.
Contact our support team
Priority Business Customer Service
Connect directly with a Sony A+ certified technician.
(888) 476-6938
Monday - Friday
6 am - 8 pm PST
9 am - 11 pm EST
Saturday
7 am - 7 pm PST
10 am - 10 pm EST
Standard Customer Service
(800) 476-6972
Available 24 hours a day, 7 days a week.
Coverage for the future
Why get a Sony VAIO Extended Service Plan (ESP)?
Sony VAIO ESPs provide extra service benefits in addition to the award winning in-box warranty that's included with your VAIO PC. Go
Register and activate your Sony VAIO ESP, provided by Service Net, online or by calling (866) 374-0134.
Learn more about how you're covered with your Sony VAIO ESP. Go