VAIO Care™ for Business
- Overview
- Service Details
- Added Coverage
Welcome the emerging future of IT with award-winning technologies and groundbreaking solutions from Sony. The New Way of Business is here.
With a VAIO® PC, first-class technical support comes standard.
Whether it's a presale or post-sale question, Sony VAIO Care™ for Business provides premium service for the lifecycle of your VAIO notebook - getting you the answers you need to quickly and efficiently get down to business.
Just some ways we put you and your business first:
- Dedicated Support. Our Standard Customer Service is available 24 hours a day, 7 days a week. And when you identify yourself as a business customer, during Priority Business Customer Service hours, you are automatically transferred to the Priority Business Customer Service line and moved to the front of the line to speak directly with a Sony A+ certified technician.
- Quick response. Most service calls are answered within 90 seconds.
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Quick Links
Contact our support team
Priority Business Customer Service
Connect directly with a Sony A+ certified technician.
(888) 476-6938
Monday - Friday
6 am - 8 pm PST
9 am - 11 pm EST
Saturday
7 am - 7 pm PST
10 am - 10 pm EST
Standard Customer Service
(800) 476-6972
Available 24 hours a day, 7 days a week.
Coverage for the future
Why get a Sony VAIO Extended Service Plan (ESP)?
Sony VAIO ESPs provide extra service benefits in addition to the award winning in-box warranty that's included with your VAIO PC. Go
Register and activate your Sony VAIO ESP, provided by Service Net, online or by calling (866) 374-0134.
Learn more about how you're covered with your Sony VAIO ESP. Go
International Repair Program
Select VAIO® PCs come with 1 year of international service during year 1 of their standard limited warranty. VAIO® international service is applicable in over 30 countries (registration required).
See full details