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VAIO Care™ for Business

VAIO Care Overview > Service Coverage Options

More protection. More peace of mind.

Sony VAIO® Extended Service Plans (ESPs) offer comprehensive support with extended coverage and benefits for your notebook, beginning on the date of purchase and running concurrently with your in-box limited warranty.

Sony VAIO Extended Service Plan benefits include:

  • Convenient Repairs

    • Standard On-site Service: A Sony authorized service provider comes to you to perform eligible repairs1
    • Express Depot Service: Free shipping for delivery and return of product
    • Optional Coverage for Accidental Damage from Handling: Ensures that while accidents can happen, you won't be left paying for repairs from normal usage and handling2

  • Sony Quality

    Service provided by Sony-authorized service providers using genuine Sony parts.

  • Transferable Coverage

    Sony VAIO ESPs move with your Sony product, so the computer stays covered no matter who uses it.

  • Minimal Repair Bills

    Eliminate out-of-pocket repair expenses for all covered repairs.3

  • 24-Hour ESP Customer Service

    Reach Sony dedicated technical support 7 days a week, 24 hours a day.

View our Sony extended service plans.

If you already have a Sony VAIO ESP and need to:

  • Register and activate your Sony VAIO Extended Service Plan
  • Initiate a claim to receive service provided by your ESP

Contact: (866) 374-0134

You may also register online, to initiate coverage, once you've received your Sony VAIO ESP Service Pack.

Footnotes: 1. Standard On-site Service may not be available in all areas or for all products 2. Optional coverage available for an additional fee. 3. Service Net Solutions, LLC will furnish labor, parts, and/or replacement equipment (or pay for same) necessary to repair operational or mechanical breakdowns of the product specified within the full Terms and Conditions registrationhost.com, provided such service is necessitated by product failure during normal usage.

Sony Extended Service Plans are administered for Sony by Service Net Solutions, LLC and Service Net Solutions of Florida, LLC P.O. Box 1411, Jeffersonville, IN 47131. See Terms and Conditions for details.

Contact our support team

Priority Business Customer Service

Connect directly with a Sony A+ certified technician.

(888) 476-6938

Monday - Friday
6 am - 8 pm PST
9 am - 11 pm EST

Saturday
7 am - 7 pm PST
10 am - 10 pm EST

Standard Customer Service

(800) 476-6972

Available 24 hours a day, 7 days a week.

Download resources

Shortcuts to support

Review updates about VAIO® PCs regarding OS downgrades and other issues.Go

Access locked and unlocked drivers for your VAIO® PC. Go

Coverage for the future

Why get a Sony VAIO Extended Service Plan (ESP)?

Sony VAIO ESPs provide extra service benefits in addition to the award winning in-box warranty that's included with your VAIO PC. Go

Register and activate your Sony VAIO ESP, provided by Service Net, online or by calling (866) 374-0134.

Learn more about how you're covered with your Sony VAIO ESP. Go