Sony Extended Service Plans (ESPs) run concurrently with your Limited Warranty to provide additional benefits and protection for your business products.
Sony ESPs, managed by Service Net Retail Solutions, LLC, protect your product from the date of purchase and maximize the length of time and the benefits of coverage. And with easy-to-use support, provided by Sony authorized service providers using genuine Sony parts, this additional coverage assists in protecting your investments.
Our ESPs cover VAIO Notebooks and Desktops, Digital Imaging, Reader Digital Book and Television (For Commercial Use) products. Get assistance with all these products from one source.
Sony® Extended Service Plans
Key Definitions
Accidental Damage from Handling (ADH): Accidental Damage from Handling (ADH): Protects against accidental damage FROM HANDLING. ADH will end prior to the expiration date when Service Net Solutions, LLC has, as a result of service provided, replaced the product or incurred costs under this plan and all other coverage equal to the original purchase price of the product (as indicated on invoice). ADH only covers operational or mechanical failure from handling and does not include protection against normal wear and tear, theft, mysterious disappearance, misplacement, viruses, reckless, abusive, willful or intentional conduct associated with handling and use of the product, cosmetic damage and/or other damage that does not affect the unit functionality, damage caused during shipment between customer and our service providers and any other limitations listed in the Limitations of Coverage section. Any resultant damage from this type of treatment is NOT covered by this ADH program. The use of this coverage requires an explanation of where and when the accident occurred as well as a detailed description of the actual event. Failure to provide this information will result in claim denial.
Express Ship (Depot): Allows free shipping costs for delivery and return of product for repair
Express Ship (Replacement): Allows free shipping and replacement of eligible products priced under $250
On-site Service (OSS): Provides convenient repair service in your office for eligible products. On-site service will be provided when your office is located within fifty (50) miles of an authorized service provider. If you are entitled to on-site service but due to environmental and/or technical requirements, certain repairs can not be completed in your business or if you are located more than fifty (50) miles from the nearest authorized provider, the cost to transport and/or ship the product for service will be paid by Service Net. Not all products are eligible for On-site Service. VAIO TT Series not eligible for on-site service.
DOP: Date of Purchase
Note: Sony Extended Service Plans run concurrently with your Limited Warranty.
Key Definitions
On-site Service (OSS): Provides convenient repair service in your office for eligible products. On-site service will be provided when your office is located within fifty (50) miles of an authorized service provider. If you are entitled to on-site service but due to environmental and/or technical requirements, certain repairs can not be completed in your business or if you are located more than fifty (50) miles from the nearest authorized provider, the cost to transport and/or ship the product for service will be paid by Service Net. Not all products are eligible for On-site Service.
Note: Sony Extended Service Plans run concurrently with your Limited Warranty.
Key Definitions
Note: Sony Extended Service Plans run concurrently with your Limited Warranty.
Key Definitions
Note: Sony Extended Service Plans run concurrently with your Limited Warranty.
Key Definitions
On-site Service (OSS): Provides convenient repair service in your office for eligible products. On-site service will be provided when your business is located within fifty (50) miles of an authorized service provider. If you are entitled to on-site service but due to environmental and/or technical requirements, certain repairs can not be completed in your business or if you are located more than fifty (50) miles from the nearest authorized provider, the cost to transport and/or ship the product for service will be paid by Service Net. VAIO TT Series not eligible for on-site service.
Note: Sony Extended Service Plans run concurrently with your Limited Warranty.
Why Choose a Sony Extended Service Plan?
You'll get the security of knowing your new Sony business products will retain their high-quality for years to come.
Sony Quality
Sony ESPs always use Sony authorized service providers, genuine Sony parts, and Sony quality standards you trust.
Minimal Repair Bills
Eliminate out-of-pocket repair expenses for all covered repairs.
Convenient Repairs
Select plans offer On-site Service that sends a Sony authorized service provider to you to make eligible repairs.1
With Express Depot Service, Sony will authorize the return and repair of your product and return at no cost to you.
Select plans may include Accidental Damage from Handling (ADH) coverage which provides that, while accidents can happen, you won't be left paying for repairs.2
24-Hour ESP Customer Service
The Sony Extended Service Plan support line is available when you need to register and activate your plan or initiate a claim, seven days a week, 24 hours a day. One call to (866) 374-0134 arranges all of your ESP needs.3
Fully Transferable
If you're moving anywhere within the U.S. or plan to sell your product, your Sony ESP moves with your Sony product. So you or the next owner will have uninterrupted protection for the term of the ESP. Limitations apply. See terms and conditions.
Call Sony at (866) 235-SONY or ask your Solution Provider about a Sony ESP to go along with your Sony Product. If you've received your Sony ESP Service Pack but have not yet registered, you can register online to initiate coverage.
Sony Extended Service Plans are administered for Sony by Service Net Solutions, LLC and Service Net Solutions of Florida, LLC in Florida, P.O. Box 1411, Jefferson, IN 47131. See Terms and Conditions for details.
On-site Service may not be available in all areas or for all products.
ADH optional coverage available for an additional fee.
Service Net Solutions, LLC will furnish labor, parts, and/or replacement equipment (or pay for same) necessary to repair operational or mechanical breakdowns of the product specified within the full Terms and Conditions, provided such service is necessitated by product failure during normal usage.
