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VAIO Support

VAIO Care

Supporting the IT needs of your business throughout the product lifecycle. Please visit sony.com/vaiocare

  • Become an Authorized VAIO Service Provider

    For information on becoming an Authorized VAIO Service Provider, please visit sony.com/asp.

    For an application, email warranty.admin@am.sony.com or call (816) 880-4977.

  • Extended Service Plan Support

    Phone: (866) 374-0134

  • VAIO Batteries

    Lithium Content Information

  • International Repair Program

    Select VAIO® PCs come with 1 year of international service during year 1 of their standard limited warranty. VAIO® international service is applicable in over 30 countries (registration required).

    See full details

Pre-sales Priority Technical Support (888) 476-6938 Post-sales Priority Technical Support (888) 476-6938

Windows® 7 Upgrade information for your VAIO® PC.

You may be eligible for a free* Windows® 7 upgrade kit. To find out more, follow these steps:

  1. Click Continue below to see if your model is eligible.
  2. Once eligibility is confirmed, follow the instructions for ordering your upgrade kit. During this step, you will be notified whether you will be required to pay for shipping and handling.

Continue

*Shipping and handling charges may apply.

Operating System Downgrade to Windows® XP Professional

In order to provide a high level of support to our customers, for a limited time Sony is making Windows® XP Professional downgrade media available to customers to enable them to downgrade the operating systems on their VAIO® PCs from Windows Vista® Business to Windows® XP Professional. Before downgrading, it is highly recommended that you create a recovery DVD to restore Windows Vista® Business at a later date.

In our current line-up, downgrade media is available for the applicable models below:
Windows Vista® Business w/ Windows® XP Professional downgrade in box Windows® XP Professional pre-installed (Windows Vista® Business in box)
BZ500 Series* X X
SR300 Series* X X
Z600 Series* X X
TT200 Series* X X
CS200 Series* X
NS200 Series* X
* See sony.com/business for applicable models
Limitations may apply

  • Drivers for your VAIO® Professional Notebook

    For a complete offering of drivers available for Sony VAIO® Professional Notebooks, please visit sony.com/business/drivers.

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